4 stages of the client trainer relationship

ACE Personal Trainer Manual, 4th edition Chapter 6: - ppt download

4 stages of the client trainer relationship

covers the earliest stages of the client–trainer relationship. Presentation on theme: "ACE Personal Trainer Manual, 4th edition Chapter 6:"— Presentation. What are the stages of the client-trainer relationship? What are the stages of the client-trainer relationship? 1) rapport 2) investigation 3) planning 4) action. Jun 10, ACE Personal Trainer Manual, CHAPTER THREE, Communication and Teaching Techniques. Stages of Client-Trainer Relationship.

The stages of the client—trainer relationship: Fitness professionals who excel in exercise science will be ineffective if they cannot establish positive relationships with their clients.

These relationships are based on good communication and teaching techniques.

4 Steps To Determine If Your Client/Trainer Relationship Was Meant To Be

The rapport stage begins with first impressions. During the investigation stage, personal trainers review any client data. In the planning stage, the trainer designs an exercise program in partnership with the client. Next, clients are ready to begin working out, signaling the beginning of the action stage.

While these stages describe the traditional progression, they often overlap and recur. Physical appearance Facial expression Attire Self-confidence Rapport continues to develop through verbal and nonverbal communication.

Personal trainers must work to create a climate of respect and trust. Personal trainers should always conduct themselves appropriately since opportunities to meet future clients may unexpectedly arise. During the first meeting with clients, personal trainers should convey their: Appearance Facial expressions Body language Tone of voice Personal trainers should speak clearly and use language that is easily understood by clients, without talking down to them.

Verbal content can be enhanced with visual information that illustrates concepts. Exercise demonstrations may accompany verbal explanations. Nonverbal communication has many components, including: Voice Quality A weak voice does not inspire client confidence.

On the other hand, a loud, tense voice tends to make people nervous. Personal trainers should use a voice that is firm and confident to communicate professionalism. Some people end their sentences with a higher pitch, as though asking a question.

4 stages of the client trainer relationship

This communicates indecisiveness and can be distracting. Eye Contact Direct, friendly eye contact shows clients they are the focus. When a listener looks away, the speaker feels as though he or she is not being heard.

Similarly, when a speaker looks away, the listener does not feel important. Facial Expressions Facial expressions convey emotion, but work best when the emotion is sincere. Most clients can sense an artificial smile.

4 Steps To Determine If Your Client/Trainer Relationship Was Meant To Be

As personal trainers work with clients, their faces should display: Genuine concern Thoughtfulness Enjoyment 13 Nonverbal Communication: Hand Gestures Use of hand gestures varies from culture to culture. People are most comfortable when a speaker uses relaxed, fluid hand gestures. The following hand motions may be distracting to clients: Body Position An open body position communicates confidence.

4 stages of the client trainer relationship

Good posture is especially important for personal trainers. Their bodies serve as symbols of their professional expertise and models for their clients. Poor posture suggests Fatigue Boredom Poor physical fitness A rigid, hands-on-hips stance may be interpreted as aggressive. While seated, the personal trainer should look attentive by leaning slightly forward and keeping the arms uncrossed. Scales exist for analyzing and categorizing personality styles. People can be classified based on whether they score low or high on the dominance and sociability scales.

The figure below illustrates the four personality styles that are described in this model. Identifying personality styles can help trainers understand how their clients: Communicate Behave Want to be treated 18 Working With Different Personality Styles A personal trainer should never assume that what works with one client works for everyone.

Much of this information is very personal in nature, including: Cardiovascular Respiratory Musculoskeletal A complete health history helps to ensure that each client gets the most benefit from an exercise program with the lowest degree of risk.

When this process affects the arteries that supply the heart, it is called CAD.

  • ACE Personal Trainer Manual, 4th edition Chapter 6:
  • ACE Personal Trainer Manual, 4th edition Chapter 3: Communication and
  • Chapter 3: Communications and Teaching Techniques

If the vessels that supply this blood to the heart are narrowed from atherosclerosis, the blood supply is limited. Regular exercise can be an important part of the treatment and rehabilitation for CAD.

4 stages of the client trainer relationship

Blood pressure increases with exercise, especially in activities involving heavy resistance. Bronchitis, asthma, and chronic obstructive pulmonary disease COPD are common respiratory problems. Overuse injuries are the most common type of injury sustained by persons participating in physical activity. Any musculoskeletal disorder that a trainer is not qualified to deal with should be referred.

Atrophy of the muscles surrounding an injury may begin after just two days of inactivity. Proper rehabilitation requires knowledge of the type of surgery and the indicated rehabilitation program. Beginning an exercise program before complete rehabilitation may lead to biomechanical imbalances that could predispose the client to other injuries. Diabetes Exercise, both as a means to regulate blood glucose and to facilitate fat loss, is an important component of the lifestyle of an individual with diabetes.

Physician referral is especially important if a client is receiving insulin. Thyroid disorders Hyperthyroid individuals have an increased level of metabolic hormones and a higher metabolic rate.

Hypothyroidism individuals have a reduced level of these hormones and require thyroid medication to regulate their metabolism to normal levels. Because physical-activity status also influences the metabolism, trainers should know if a client suffers from thyroid disease. Pain is usually present, but may not be in some cases.

During an activity involving increased abdominal pressure, the hernia may be further aggravated. A hernia is a relative contraindication for weight lifting unless cleared by a physician. Trainers should always educate clients on proper breathing and lifting techniques, especially when there is a history of a hernia.

This is not a good time to pursue maximum fitness goals. Moderate exercise may be acceptable during a mild illness such as a cold.

4 stages of the client trainer relationship

Trainers should be familiar with the more common medications that affect heart rate during exercise for the safety of the client. Alternate methods for monitoring exercise intensity should be used with clients taking any of these medications e. A particular response is usually dose dependent.

4 stages of the client trainer relationship

A trainer should consider the time when the medication was taken. Allow clients the opportunity for focused practice: The personal trainer should observe the client's practice and prepare to give helpful feedback. Providing Feedback The feedback should do three things: Feedback should be phrased positively, pointing out what the clients should do.

Sometimes personal trainers can provide helpful feedback by touching clients to indicate where they are supposed to feel the movement, or to help them achieve the correct body position.

Using Effective Modeling It is important for personal trainers to model the healthful lifestyle advice they are giving to their clients. Personal trainers must promote the notion that physical fitness and regular exercise are important and deliver benefits that are worth the cost. Similarly, personal trainers should model other healthful lifestyle attributes, such as not smoking and following a generally healthful diet.

When personal trainers model a healthful lifestyle, clients see that it can be done and it gives them confidence that they can do it, too. People who see people like themselves exercising will develop more confidence in their own exercise abilities. Personal trainers should model not only healthful behaviors, but good attitudes as well. Personal trainers should promote the attitude that physical activity can feel good, reduce stress, and lead to wonderful health and fitness improvements.

The personal trainer can model self-acceptance along with self-discipline, and the idea that while they exercise to look good, they also exercise to feel good. People are more likely to adopt an exercise habit if personal trainers model the idea that exercise improves quality of life, rather than the idea that exercise is just something painful one must do to lose weight and look better to conform to some unrealistic societal standard. Behavior Contracts Behavior-change contracts may be motivational for some clients, especially if they feel the reward is worth their effort.

Social support is better offered in an accepting, affirming manner rather than via contract. Behavior-change contracts offer extrinsic motivation for exercise, which may be helpful for getting clients started.

People who exercise to achieve an external reward, such as free personal-training session or movie passes, are said to be extrinsically motivated. People who exercise because they enjoy competition or because exercise feels good are said to have intrinsic motivation. Most people exercise for both intrinsic and extrinsic reasons. Process goals complete 50 miles of walking work better than product goals lose 50 poundssince they are more predictable and controllable.

Strategies for Effective Communication Cultural Competence Increases Empathy and Rapport Cultural competence can be defined as the ability to communicate and work effectively with people from different cultures. Ethnicity and race have been the most studied factors in terms of cultural competence training. Personal trainers should begin by acknowledging their own biases regarding people of other backgrounds, including ethnic background, gender, sexual orientation, age, socioeconomic level, size, and physical ability.

Personal trainers should work to understand each individual client using effective listening skills and by treating each client with dignity and respect. Difficult Clients May Require More Effort Some individuals may have less trust in young people, old people, women, people who appear to be overweight, or people of a different ethnicity. Personal trainer who senses distrust from a client might explain his background working with clients with similar injuries, health problems, or whatever a particular client's worry might be.

Personal trainers should display their certifications and other credentials and mention the various training programs and other continuing education opportunities they pursue or have completed. Empathy and Rapport Enhance Adherence Empathy and good rapport evolve over time from good communication between the personal trainer and client.

While one person may never truly understand what it is like to be another person, the client usually appreciates the personal trainer's willingness to try to understand. Professional boundaries Enhance the Effectiveness of Personal Trainers Empathy can develop into a double-edged sword if personal trainers fail to maintain professional distance from their clients.

Empathy occurs when the trainer demonstrates understanding and acceptance toward the client.